Retail Sales Support Specialist

eBrands is a leading technology-driven consumer goods brand house, dedicated to growing innovative brands that enhance physical, mental, and environmental wellbeing. Our mission is to positively impact the lives of a billion people globally by fostering sustainability and wellbeing through our brands and products. Passionate and driven, we are constantly seeking new ways to make a tangible impact on the world.

Role Overview:
‍eBrands is seeking a full-time Retail Sales Support Specialist to join our dynamic retail team. Our retail team plays a crucial role in ensuring our products reach retail customers and end-consumers worldwide, executing operational excellence and providing outstanding customer service.

Key Responsibilities:

• Oversee daily retail customer service and sales support, including customer prospecting, outbound reach, and meeting booking.
• Handle customer inquiries and resolve issues to ensure customer satisfaction.
• Support the sales team with administrative tasks and customer follow-ups; occasional travel to exhibitions required.
• Collaborate with category managers, supply chain team, and retail sales team, providing excellent service to customers and stakeholders.
• Maintain accurate sales orders data and account information.
• Assist and execute general commercial tasks and special projects, which might require traveling.

Ideal Candidate Profile:

• Outstanding customer service attitude and a strong sense of urgency with a proven ability to multitask.
• Bachelor’s degree or equivalent in Business Administration, Supply Chain Management, Retail Management, or a related field (or 0-3 years of industry experience).
• Strong attention to detail and proactive problem-solving skills.
• Excellent written, verbal, and interpersonal communication skills.
• Proficiency in Google Suite and experience using CRM and ERP software.
• Go-getter attitude, willingness to cold call potential customers, and ability to independently come up with new suggestions.
• Written and spoken fluency in English.

What We Offer:

• Competitive base salary + eligibility for bonus.
• Exciting opportunity to jump into a fast-paced startup environment and partake in a fast-growing dynamic company.
• Opportunities for professional growth and development.
• A fun, ambitious, and committed team of smart people to work with.
• Hybrid work structure.
• Conveniently located modern office spaces with snacks.
• Secure job in a well-financed company.

About eBrands Culture: To better understand eBrands culture, please read about our core values at https://www.ebrands.com/culture.

About Us:

• #EBRANDS GLOBAL: We can be found around the world, but our headquarters is in Helsinki. We ensure our unique approach to flexibility and work-life balance is clear.
• #WHO ARE WE? eBrands acquires and grows brands that people will love. We create a home for brands that improve physical, mental, and environmental well-being.
• #WHAT DO WE DO AND WHY? Established in 2020, eBrands identifies, purchases, and grows great brands in the sports and beauty categories. We develop these businesses by expanding to new regions, marketplaces, and sales channels while optimizing sourcing and advertising.

Are you the one we’re looking for?At eBrands, we strive for high ambition, thinking creatively, and learning quickly from our mistakes. We aim to make a significant impact while having fun.

How to Apply:Apply by completing the application form and submitting your resume by the 31st of July. We recommend acting quickly, as we will fill this position as soon as we find the right person.

For questions, contact our Omni-channel Retail Operations Manager, Filip Kaukiainen, at filip.kaukiainen [a] ebrands.com.

Join us at eBrands and be a part of a team dedicated to making a difference!

Apply Now!
‍

eBrands Equal Opportunity Employment Statement

At eBrands, we believe that diversity and inclusion are the cornerstones of a successful and innovative company. We are committed to creating an environment where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table.

As an equal opportunity employer, eBrands ensures that all employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are dedicated to fostering a workplace that reflects the diversity of the communities we serve and where everyone has the opportunity to reach their full potential.

Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, compensation, benefits, and termination. We strive to create an inclusive culture where every employee feels a sense of belonging and is encouraged to contribute to our shared success.

At eBrands, we recognize that embracing diversity and promoting inclusion are not just the right things to do—they are essential to driving innovation and achieving our business goals. We are proud to be an equal-opportunity employer and are dedicated to continuous improvement in our diversity and inclusion practices.

‍